At Toponechoice, customer satisfaction is always our top priority. Our professional quality control and assurance team conducts rigorous inspections on all products before shipment to ensure they meet high-quality standards and safety requirements. If you are not satisfied with the received product, we will conveniently arrange for an exchange or refund in compliance with relevant regulations. We are here to assist you at any time!

Returns & Exchanges

We regret if you are not 100% satisfied with your purchase. For most products in brand-new, unused condition (with intact packaging and unbroken seals, where applicable), we gladly accept return requests or arrange refunds within 30 days from the date of delivery.

30-Day Return Guarantee

Except for non-returnable items, customers can contact us within 30 days of receiving the products. If you receive a defective, damaged, or incorrectly shipped product, please contact our customer service center immediately to avoid impacting your use needs.

Return Conditions

Toponechoice’s Responsibility

Toponechoice is liable for products with functional malfunctions, structural damage, component breakage, manufacturing defects, contamination (unrelated to customer handling), incorrect shipment, or discrepancies from the ordered model/specifications. Please send us clear photos or videos of the problematic product (focusing on defects, damage, or mismatches). After confirming it is our responsibility, we will provide you with a suitable refund or exchange solution.

Customer’s Responsibility

Order Errors: If you ordered the wrong product model, specification, or accessory, we can assist with return/exchange.

Unwanted or Dissatisfactory Products: If you decide you no longer need the product, you can apply for a return, refund, or exchange. Note that for returns, the product must remain in brand-new, unused condition—no installation, no operation, no removal of original packaging seals (if applicable), and all accessories, manuals, and certificates must be intact.

Products without valid proof of purchase (e.g., order confirmation, payment receipt).

Lost or stolen products (claims require official proof from relevant authorities).

Products beyond the warranty period.

Non-quality-related issues (after 30 days of purchase).

Free accompanying accessories or promotional product samples.

Products repaired, disassembled, or modified by a third party (non-authorized by Toponechoice).

Damage caused by external factors (e.g., transportation accidents after customer receipt, environmental hazards).

Damage due to improper use (including but not limited to: non-compliance with user manual operations, use of incompatible accessories, overloading, exposure to extreme temperatures/humidity).

Products purchased from unauthorized dealers (not through Toponechoice’s official channels or authorized partners).

Delivery failure due to incorrect or incomplete address/contact information provided by the customer.

Note: For returns under the customer’s responsibility, the customer must bear the return shipping fee (including insurance for high-value products) before we can arrange an exchange or refund (original shipping fee is not included). When returning items using the prepaid shipping label provided by Toponechoice, Toponechoice is liable for any damage or loss during transit (requires proper packaging by the customer as instructed). For returns due to non-quality issues, the buyer is responsible for damage or loss during transit—Toponechoice will not provide refunds for products damaged in transit during non-quality-related return requests.

Non-Returnable Items

We do not accept returns under the following circumstances:

Products beyond the 1-year warranty period (unless covered by special quality assurance clauses).

Returned products that have been used, installed, operated, or with broken original packaging seals (where seals are designed to ensure product integrity).

Customized products (made according to the customer’s specific needs or technical requirements).

Products that require special storage conditions and have their packaging damaged (to ensure user safety and product performance).

How to Contact Us

Visit our customer service center, describe the issue in detail (including the reason for return, usage status, and whether the packaging is intact), and provide your order number and product SKU. For defective, incorrectly shipped, or mismatched products, please send us clear photos or videos of the problematic part, product label, and packaging to facilitate verification.

Return Process

Apply for a return by contacting us here within 30 days of receiving the product.

Our customer service team will verify the issue, check compliance with return conditions, and provide you with the designated return address and packaging requirements (to avoid product damage during transit).

Pack the product strictly according to the provided guidelines (e.g., using shockproof materials, separating accessories) and ship it back via a trackable courier service.

After our quality inspection team confirms the product’s condition, we will process your refund or exchange.

Notes

All returns must first be approved by our customer service team—unsolicited returns will not be accepted or processed.

All returned products must meet the return conditions: unused, intact packaging, complete accessories, and unbroken seals (if applicable).

Please only return items approved by the customer service team and attach the return approval notice (provided via email) to the package.

Toponechoice does not accept COD (Cash on Delivery) returns, as it may affect the traceability and quality verification of the products.

Processing Time for Compensation

For returned or exchanged products, we need 7-10 business days to conduct quality inspection and process the solution after receipt. Once processed, the refund timeline is as follows:

PayPal Refunds: Up to 3 business days.

Credit Card Refunds: 7-14 business days.

The actual arrival time may vary by payment service provider. After the refund is processed, we recommend contacting your payment service provider for the latest updates. For exchange requests, we will ship the new product within 3-5 business days after confirming the return’s eligibility.

If you have any questions, please contact our customer service here.

Return Address

If you wish to return the product to the nearest authorized return address, submit a ticket in your account, and our customer service representative will respond within 24 hours with the detailed address and shipping instructions. Note: Do not send returned products to the shipping address on the original package—this is a warehouse shipping address, not an authorized return address, and will significantly delay the processing of your return or even result in non-receipt of the product.