At Toponechoice, we are committed to "efficient fulfillment and transparent traceability" as our core principles, striving to provide you with a stable and predictable order delivery experience. Below are the detailed terms of our shipping and delivery services, covering the entire process from order processing to after-sales support. If you have any questions, feel free to contact us through official channels for assistance.

1. Order Processing Time

After submitting your order, we will complete the processing within 1-3 business days (excluding statutory holidays and weekends).

The processing phase includes product compliance verification, quality inspection, and packaging for shipment, ensuring that the delivered products meet established standards.

For customized products, large-size equipment, or items with limited stock, the processing time may be appropriately extended based on actual production and inventory status. You can confirm details with pre-sales customer service.

2. Warehousing Layout and Shipping Arrangements

To minimize delivery distance, we will automatically match the nearest warehouse for shipment based on your delivery address. Details of each warehouse's service scope and delivery specifications are as follows:

United States (Florence, Kentucky)

Coverage: Continental United States

Available Shipping Methods: Standard Tracked Shipping (default), Priority Express (optional)

Shipping Time (excluding processing period): Standard shipping takes 3-10 business days; Priority Express takes 1-5 business days (remote areas require an additional 1-3 days)

Total Delivery Cycle: Standard shipping takes 4-13 business days; Priority Express takes 2-8 business days

Shipping Fee Rules: Standard shipping is free of charge; Priority Express fees are automatically calculated during order checkout

Australia (Villawood)

Coverage: Entire Australia

Available Shipping Methods: Standard Tracked Shipping (default), Priority Express (optional)

Shipping Time (excluding processing period): Standard shipping takes 3-10 business days; Priority Express takes 1-5 business days (remote areas require an additional 1-3 days)

Total Delivery Cycle: Standard shipping takes 4-13 business days; Priority Express takes 2-8 business days

Shipping Fee Rules: Standard shipping is free of charge; Priority Express fees are automatically calculated during order checkout

Europe (Bremen, Germany)

Coverage: 27 EU countries (Austria, Belgium, Bulgaria, etc.)

Available Shipping Methods: Standard Tracked Shipping (default), Priority Express (optional)

Shipping Time (excluding processing period): Standard shipping takes 3-10 business days; Priority Express takes 1-5 business days (remote areas require an additional 1-3 days)

Total Delivery Cycle: Standard shipping takes 4-13 business days; Priority Express takes 2-8 business days

Shipping Fee Rules: Standard shipping is free of charge; Priority Express fees are automatically calculated during order checkout

United Kingdom (Tamworth)

Coverage: Mainland United Kingdom

Available Shipping Methods: Standard Tracked Shipping (default), Priority Express (optional)

Shipping Time (excluding processing period): Standard shipping takes 3-10 business days; Priority Express takes 1-5 business days (remote areas require an additional 1-3 days)

Total Delivery Cycle: Standard shipping takes 4-13 business days; Priority Express takes 2-8 business days

Shipping Fee Rules: Standard shipping is free of charge; Priority Express fees are automatically calculated during order checkout

China (Wuhan, Hubei)

Coverage: Major countries and regions worldwide (excluding the above areas and logistics-restricted regions)

Available Shipping Methods: Standard Tracked Shipping (default), Priority Express (optional)

Shipping Time (excluding processing period): Standard shipping takes 10-30 business days; Priority Express takes 5-15 business days

Total Delivery Cycle: Standard shipping takes 11-33 business days; Priority Express takes 6-18 business days

Shipping Fee Rules: Standard shipping is free of charge; Priority Express fees are automatically calculated during order checkout

Notes on Special Regions

Priority Express service is not available for Puerto Rico, U.S. Virgin Islands, Hawaii, Guam, Alaska, and other similar regions. Only Standard Tracked Shipping is offered for these areas.

For remote countries and regions not listed above, you can contact our official customer service email to discuss a customized shipping plan, clarifying logistics methods, timelines, and fees.

3. Tax-related Terms

Orders shipped from the China warehouse are delivered on a "Delivery Duty Unpaid (DDU)" basis.

Upon arrival at the destination country/region, the package may be subject to customs duties, import surcharges, or other compliance fees in accordance with local customs policies. These fees are the sole responsibility of the recipient and must be paid upon collecting the package.

If the package is returned due to refusal to pay import-related fees, the recipient shall bear all associated costs, including but not limited to: international return shipping fees (calculated based on the actual logistics cost from the destination to China), original duties/taxes prepaid by the carrier on behalf of the recipient, storage fees (USD 5 per package per day, charged by local customs or the carrier), and customs clearance service fees (USD 20-50 per package, subject to regional standards).

To help you estimate potential taxes in advance, you can check through the following official channels: EU regions use the European Commission's Tariff Query System (requires the product's HS code, available on the product details page); the United States refers to the U.S. International Trade Commission's Harmonized Tariff Schedule; Australia uses the Australian Border Force's Duty Calculator.

In accordance with international customs conventions, products cannot be declared as "gifts", "samples", or other non-trade categories. The commodity value stated on shipping documents must match the actual order amount. Non-compliant declarations may result in customs penalties for both parties.

4. Logistics Partners

We have established long-term cooperation with world-renowned logistics service providers to ensure transportation stability, including DHL, UPS, and FedEx. The specific service provider is automatically matched based on the shipping warehouse and destination.

For orders shipped from the Hubei, China warehouse to specific regions, we collaborate with high-quality regional logistics partners to optimize delivery efficiency. Examples include Aramex for the Middle East, Japan Post for domestic Japan, and J&T Express International for some Southeast Asian countries.

5. Solutions for Delivery Delays

The delivery cycle is an estimated time, and actual delivery may be delayed due to the following circumstances. We will provide corresponding solutions based on the cause of the delay:

(1) Delays Due to Force Majeure (No Compensation)

Including but not limited to customs inspection, extreme weather (heavy rain, blizzard, typhoon, etc.), natural disasters (earthquakes, floods, etc.), logistics route disruptions, and transportation restrictions caused by public health incidents.

Once a delay is confirmed, we will send a delay notification to your registered email within 24 hours, specifying the cause of the delay and the updated estimated delivery time, and continue to follow up on logistics progress.

(2) Delays Due to Operational Liability (Brand Responsibility)

Including overdue warehouse processing (exceeding the 1-3 business day processing period), shipping from the wrong warehouse, and incorrect logistics provider assignment.

Delay of 3-7 days: Issue USD 10 in brand points, which can be used for deductions on future orders (no usage threshold, valid for 12 months).

Delay of 8-14 days: Refund 10% of the actual order payment amount (the refund will be returned via the original payment method; the arrival time is subject to the payment platform's rules).

Delay of more than 15 days: You can choose one of the following options: ① Full refund (including paid logistics fees); ② Obtain 15% of the actual order payment amount in brand points and enjoy free upgrade to Priority Express service (if re-shipping is required later).

We will maintain a "Delayed Order Tracking Ledger", update progress daily, and synchronize the latest developments to you via email. For inquiries, please contact customer service and provide your order number.

6. Order Tracking Service

After your order is shipped, we will generate a logistics tracking number within 24 hours and send it to your registered email (including a tracking link and operation guide).

If you have not received the tracking information after 48 hours (we recommend checking your "Junk Mail" folder first), please contact customer service and provide your order number. We will re-send the tracking link within 12 hours.

Logistics status is updated 1-2 times a day by the carrier (updates may be delayed in some regions due to time zone differences). You can jump to the carrier's official platform via the tracking link to check the package location and transportation progress in real time.

7. Assistance with Delivery Issues
(1) Handling Lost/Stuck Packages

If your order has not been delivered beyond the estimated delivery cycle, you can submit a "Logistics Inquiry Application" via customer service email, attaching the following materials: ① Order number; ② Screenshot of the logistics tracking page (clearly showing the latest status); ③ Delivery address and contact information.

The customer service team will initiate an investigation with the carrier within 1 business day of receiving the application, feedback the investigation result within 3 business days, and provide the following solutions for you to choose from: ① Free re-shipping (according to the original order specifications, with priority delivery); ② Full refund (including logistics fees, returned via the original method); ③ Redeem equivalent brand points (valid for 12 months, no usage restrictions).

(2) Urgent Delivery Needs

If you have an urgent need to receive your order, you can submit an "Urgent Delivery Application" via customer service email within 24 hours of placing the order, noting your order number, expected delivery date, and reason for urgency. We will assess inventory and logistics feasibility. If urgent delivery is supported, we will inform you of the specific fee (to be collected with the order or settled separately). If it cannot be fulfilled, we will recommend the optimal delivery plan.

(3) Official Contact Information

Customer Service Email: info@toponechoice.com

Phone/WhatsApp: 1 458 329 1042 (Service Hours: GMT+8 9:00-18:00; inquiries will be responded to within 24 business hours)

Important Reminder

The addresses of each warehouse are only for product shipment and do not accept return deliveries. For specific return addresses and procedures, please refer to the "Return and Exchange Terms" (available in the "Customer Service" section of the official website).

Toponechoice always takes your satisfaction as the core and continuously optimizes its logistics service system. If you have any suggestions for our delivery services, please feel free to provide feedback through official channels, and we will make timely improvements!